Returns Request

Please read the information below carefully, then complete the Returns Request Form below.

Returns - Faulty items

We try and ensure that all our stock reaches you in good condition and working order. However, if part of your order is faulty, damaged or not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the item to us within 30 days of receipt.

In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

For help with items later than 30 days after your initial purchase please email us for more information.

This does not affect your Statutory Rights.

Returns - Unwanted items

If you aren't happy with an item when you receive it or if you change your mind please return it to us within 10 days of receipt, with the delivery note. We expect items returned to us to be in good condition and in an unused state complete with packaging and all components. In particular this means that you will:

• not open shrink-wrapped or blister pack products or break any manufacturers seals.
• not load software onto any PC or laptop.
• return in good condition all packaging, manuals, cables etc
• return the goods in a condition that would enable us to resell them as new

We will then refund you the price you paid for that product (excluding postage and packing).

Certain products and services are excluded from this returns policy, including food/perishable items and personalised products. These items cannot be returned for a refund unless faulty. 

Returns Request Form

Your order number	WP
Your Name
Your email address
The items I wish to return are	Faulty      Unwanted
I would prefer	Replacement      Refund
Additional information If you are returning a faulty item, please provide a description of the fault
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